Refund policy
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it — unworn, unwashed, and unused, with all original tags attached and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, contact us at ojasveesarees@gmail.com with your order number and reason for return. If your return is approved, we’ll share instructions on how and where to send your package. Returns should be sent to:Ojasvee, 1A, Maruthi Mansion, 1st Main, 1st Cross, Saraswathipura, Nandini Layout, Bengaluru – 560096Please note: return shipping costs are the customer’s responsibility, except where the item is defective, damaged, or incorrect (see below). Items sent back to us without first requesting a return will not be accepted.You can always reach us with any return questions at ojasveesarees@gmail.com.
Damages and issues
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you received the wrong product. In these cases we will cover return shipping and either replace the item or issue a full refund, whichever you prefer.
Non-returnable items
Certain items cannot be returned, including sale or discounted items, gift cards, and custom or made-to-order pieces (such as pre-stitched sarees, custom blouse stitching, or fall-and-edging work). Items that have been worn, washed, altered, or that arrive back without their original tags and packaging are also not eligible. If you’re unsure whether your item qualifies, get in touch before sending it back.
Exchanges
The fastest way to get what you want is to return the item you have — once the return is accepted, place a separate order for the new item.
Refunds
We’ll notify you once we’ve received and inspected your return and let you know whether the refund is approved. If approved, you’ll be refunded to your original payment method (UPI, card, or netbanking) within 7 business days. Please note it can take additional time for your bank to process and post the refund.
If more than 7 business days have passed since we approved your refund and you still haven’t received it, please contact us at ojasveesarees@gmail.com.