Shipping policy

Order Confirmation:
As soon as you place your order, you will receive an order confirmation email. This confirms that we have received your order and have pre-authorised your payment. Once we confirm that the item is in stock and available for dispatch, we will process the payment and begin preparing your order. If for any reason the item you ordered is unavailable, we will reach out to you within 2 working days and issue a full refund.

Order Delivery:
Once your order is confirmed and in stock, it will be dispatched within 3–5 working days. We'll send you tracking details by email within 24 hours of your order being dispatched. If you have not received tracking details within 6 working days, please reach out to us at ojasveesarees@gmail.com so we can help. Delivery timelines after dispatch depend on your location and the courier partner.

Damages:
We ask that you thoroughly inspect your order at the point of delivery. If you discover that an item has arrived damaged or defective, please send clear photos of the item and the packaging to ojasveesarees@gmail.com within 48 hours of delivery, so that we can resolve it quickly with a replacement or refund.

Cancellations & Refunds:
Orders cancelled within 12 hours of being placed can be cancelled free of charge. Orders cancelled after 12 hours may be subject to additional fees, and once an order has been dispatched it cannot be cancelled. Any refunds will only be issued to the same payment method used to place the order. For full details on returns, please see our Return & Refund Policy.